Q: What payment method do you accept?

>> We accept secure payments for both local and international customers via Credit Card(Visa, Master, American Express), Google Pay, Paypal. We do NOT accept cheque, cash, bank deposit.

Q: How do I use credit card? I do not have Paypal, Google Pay, Shop Pay account. 

>> You don't need an account to use credit card. Here is how to do.
1. Cart Page: after you purchased goods, click "Checkout"
2. Information Page: input your information on the lower part of page. Do NOT choose "Express Payment" unless you have an account or sign up for an account. And then, click "Continue to Shipping"
3. Shipping Page: check your information. If all information is correct, click "Continue to payment"
4. Payment Page: select credit card and enter credit card information.

Q: What currency can I use?

>> If you use credit card, you can use any currency. Exchange rate may vary depending on your credit card.
You can check exchange rate here: https://cuitisan.hk/pages/fx-converter

Q: Sometimes, I was able to buy 1pcs, but when I select 2, I could not buy.

>> Sometimes, when there are only 1 stock left, you cannot buy 2 pcs as quantity.

Q: Is there any retail shop or other shops?

>> There are Retail shops. Please see this link for details. https://cuitisan.hk/pages/retail-shops
Please note that these shops are independent from us. Therefore, the price and availability are solely up to them. We are not responsible for the products bought from these shops. Please check availability before you visit them.

Q: Some product sold out, when are they available? Inform me when they are available.

>> Please go to bottom of main page and subscribe your email and we will send re-stock notification. 

Q: Where are instructions, precautions and FAQs?

>> Please visit https://cuitisan.hk/pages/instructions

Q: What are the precautions when I use the products in microwave oven?

>> Please read the instructions before using the products, especially when you use in microwave oven.
    - Do NOT use 2 products in microwave oven simultaneously. 
    - When heating, do NOT put Cuitisan product near the walls of microwave oven.
    - Do NOT use cover, lid, plastic parts, rubber, water bottle in microwave oven.
    - When you have a big scratch, many scratches, do NOT use in microwave oven.    
    - Do NOT use Stenlock products in microwave oven. 
    - It takes 2 to 3 times longer to cook in Cuitisan compared to plastic or glass containers.
    - When you use microwave oven, food can get drier than usual when you use Cuitisan products.

Q: Can I use 2 products at the same time?

>> No. NEVER use 2 or more products simultaneously. I can cause sparks and fire.

Q: How long can I heat in microwave oven?

>> Do NOT use more than 5 minutes each time. It takes 2 to 3 times longer to cook than glass or plastics products.

Q: Food gets drier than usual, is this normal?

>> Yes, because cooking time takes longer than usual, the food, especially the upper part tends to get dry.

Q: Can I use over, lid when in microwave oven?

>> No. Whether the product is Cuitisan or not, never cover the products with cover/lid. If the container becomes air-tight, due to air pressure, the container might explode.

Q: Are all Cuitisan products microwave safe?

>> Not all are microwave safe. Water bottle, cutlery(spoon, fork), cover, lid, any plastic, rubber, silicon parts are NOT allowed.

Q: How do I wash the products?

>> When washing, please use soft towel instead of hard or metallic towel.

Q: When I use Cuitisan product in microwave, I hear and see sparks. What is wrong?

Q: What are the differences between each series? Signature, Flora, Partition, Handy, etc

>> - Signature: Air-tight products with square edges.
      - Flora: Air-tight products with round curved edges.
      - Partition: Air-tight products that has partition walls inside.
      - Baby: Products for kids or babies.
      - Water Bottle: There are 4 types of water bottles
      - Handy: Products with handle. All Handy series are also Signature series.
      - Bowl and Plate: 3 pieces set products. Mixing bowls and plates.

Q: I have this stain on the product. How do I remove it? 

>> Sometimes, this stain is caused by oxidization when washing. This has no effect on functionality of the products. You can remove the stain with vinegar.

Q: Any precautions when washing Cuitisan products?

>> Please use soft towel. Do not use hard or metallic towel.

Q: Does the Cuitisan products keep warm?

>> Some products that are lunch box set WITH BAG keeps warm little bit, but in general there is no keep-warm function.

Q: The product I got does not have plastic wrap. Is this new?

>> Some products have no plastic wrap. With or without plastic wrap, they are both brand new.

Q: When I use microwave, I see sparks. What is wrong?

>> Please do NOT use 2 Cuitisan products simultaneously or use the product close to the walls of microwave as it might create sparks. 
 

Q: I have a question about using the product in microwave.

>> Please refer to Microwave Oven and Dish Washer section

Q: When I put water-like liquid inside the product, it leaks little bit. Is this defective product?

Q: Is free delivery available? What is the delivery fee?

>> Please visit this page for free delivery details. https://cuitisan.hk/pages/delivery

Q: How long does it take to deliver?

>> Within Hong Kong, Macau, delivery takes 2 to 4 working days. Other countries, delivery takes 4 to 8 working days.

Q: How do you deliver? Which logistics company do you use?

>> Cuitisan.HK uses SF Express. You can also use SF delivery locker. Just mention Locker Number in delivery address section.

Q: I bought a product, the product I received was bigger(smaller) than I thought, can I exchange or get refund?

>> We cannot exchange just because the product is bigger/smaller than you think. In the product page, the dimension size is clearly stated. Also at the "Your Cart"page, we reminded you to check the size of the product before you buy.

Q: I bought a product, the product I received was broken, different from the website. Can I exchange or get refund?

>> If you received wrong or broken product, please inform us immediately. Send proof that it is broken or wrong product with picture or video to info@lenatin.com with plastic wraps unopened. 

Q: If delivered outside Hong Kong or Macau, do I need to pay import tax? 

>> Sometimes yes, sometimes no. Depending on your country and luck. With same purchases from same country, some customers paid tax and some did not. Please check your country's import tax regulations before purchase.

Q: I paid import tax. Can you reimburse the same amount?

Q: What is Cuitisan?

>> Cuitisan is a brand name of Stainless Air-Tight food container. Made in Korea. Lenatin International Ltd is a sole distributor in Hong Kong and Macau.

Q: Who is CNT Korea?

>> CNT Korea is manufacturer of Cuitisan products in Korea.

Q: Who is Lenatin International Ltd?

>> Lenatin International Ltd is a distributor or Korean household products in HK and Macau.

Q: Do you sell as wholesale?

>> Yes. Please contact info@lenatin.com for details. 

Cuitisan General Information

Cuitisan Instruction - Chinese & Japanese

Cuitisan Instruction - English & German

Cuitisan Instruction - French & Italian

Cuitisan Instruction - Spanish & Korean