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Instructions & Precautions (Traditional Chinese)
Instructions & Precautions (Simplified Chinese, Korean, Japanese)
Instructions & Precautions (English, German, French)
Instructions & Precautions (Spanish, Italian, Dutch)
Q: What are the differences between each series? Signature, Flora, Partition, Handy, etc
>> - Signature: Air-tight products with square edges.
- Flora: Air-tight products with round curved edges.
- Partition: Air-tight products that has partition walls inside.
- Baby: Products for kids or babies.
- Water Bottle: There are 4 types of water bottles
- Handy: Products with handle. All Handy series are also Signature series.
- Bowl and Plate: 3 pieces set products. Mixing bowls and plates.
Q: I have this stain on the product. How do I remove it?
>> Sometimes, this stain is caused by oxidization when washing. This has no effect on functionality of the products. You can remove the stain with vinegar.
Q: Any precautions when washing Cuitisan products?
>> Please use soft towel. Do not use hard or metallic towel.
Q: Does the Cuitisan products keep warm?
>> Some products that are lunch box set WITH BAG keeps warm little bit, but in general there is no keep-warm function.
Q: The product I got does not have plastic wrap. Is this new?
>> Some products have no plastic wrap. With or without plastic wrap, they are both brand new.
Q: When I use microwave, I see sparks. What is wrong?
>> Please do NOT use 2 Cuitisan products simultaneously or use the product close to the walls of microwave as it might create sparks.
Q: I have a question about using the product in microwave.
>> Please refer to Microwave Oven and Dish Washer section
Q: When I put water-like liquid inside the product, it leaks little bit. Is this defective product?
>> Cuitisan lunch boxes are designed for food, not water-like liquid. Wet foods will have no problem, but if you put pure liquid, it might leak little bit.
Q: Where are the product instructions?
>> Scroll down and you will see download links
Q: What are the precautions when I use the products in microwave oven?
>> Please read the instructions before using the products, especially when you use in microwave oven. - Do NOT use 2 products in microwave oven simultaneously. - When heating, do NOT put Cuitisan product near the walls of microwave oven. - Do NOT use cover, lid, plastic parts, rubber, water bottle in microwave oven. - When you have a big scratch, many scratches, do NOT use in microwave oven. - Do NOT use Stenlock products in microwave oven. - It takes 2 to 3 times longer to cook in Cuitisan compared to plastic or glass containers. - When you use microwave oven, food can get drier than usual when you use Cuitisan products.
Q: Can I use 2 products in microwave oven at the same time?
>> No. NEVER use 2 or more products simultaneously. I can cause sparks and fire.
Q: How long can I heat in microwave oven?
>> Do NOT use more than 5 minutes each time. It takes 2 to 3 times longer to cook than glass or plastics products.
Q: Food gets drier than usual, is this normal?
>> Yes, because cooking time takes longer than usual, the food, especially the upper part tends to get dry.
Q: Can I use cover, lid when in microwave oven?
>> No. Whether the product is Cuitisan or not, never cover the products with cover/lid. If the container becomes air-tight, due to air pressure, the container might explode.
Q: Are all Cuitisan products microwave safe?
>> Not all are microwave safe. Water bottle, cutlery(spoon, fork), cover, lid, any plastic, rubber, silicon parts are NOT allowed.
Q: How do I wash the products?
>> When washing, please use soft towel instead of hard or metallic towel.
Q: When I use Cuitisan product in microwave, I hear and see sparks. What is wrong?
>> If you use 2 Cuitisan products or put the product too close to walls of microwave oven, it causes sparks and can be dangerous. Never put 2 products or place it near the wall of microwave.